CANCELLATION AND REFUND POLICY:

Any cancellations of the order should be done within 7 minutes after order placed.To claim refund of the paid amount,order should be cancelled within 7 minutes after payment.
No refund shall be made once the delivery window starts. In case of Courier Products cancellation is not possible if the product is dispatched and Personalised Products once placed can not be cancelled.

Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to info@senzavy.com

Mail shall contain following details:-
a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:

Cancellation shall be initiated after formal order cancellation request is received at info@senzavy.com

Refund shall be made under following conditions:
a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient)
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
No other claim of whatsoever nature would be entertained (except the 100% money back claim). All claims, if any, are to be raised within 24 hrs of delivery/non-delivery.
The refund will only be made if there is a clear fault from our side. It is your responsibility to go through these terms and conditions before you make your purchase with us.
Refund mode would be through the gateway, In the same source as it was made, as well it may take, 8 to 10 working days since the date refund initiated.

In case of Cancellation, 7% charge will be applicable.

Any discounted or exempted amount can not be claimed for refund.

Any extra amount credited to Senzavy's account may be considered for order enhancement but will not be refundable.

In all matters concerning Cancellation and refund Senzavy shall have the deciding hand.

Senzavy may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

In case of Cash on Delivery (COD), you will be refunded only in your Senzavy wallet as points, refund can be full or partial depending on the situation. You will get a refund if and only if the order is cancelled after it's delivery and cash is received against it by us.


If you have any questions/suggestions about our Terms & Conditions, please email us at info@senzavy.com